Support

Something not working? Tell us what happened.

Open a ticket below and it goes straight to the team that maintains the platform. You'll get a reference number by email, and every reply stays on the same ticket.

Ways to reach us

Open a ticket

The fastest route for anything technical. Use the form below — it reaches the same queue as email.

Go to the form

Telephone

For urgent problems affecting a live storefront or the sales floor during business hours.

+852 6062 7800

Open a support ticket

Fields marked with a red asterisk are required. The more precisely you describe what you did and what happened, the fewer rounds it takes to fix.

Ticket sent

Thanks — your ticket is with the team that maintains the platform. We'll reply by email with a reference number, and every reply stays on the same ticket.

Helps us find your account straight away.

We use these details only to answer your ticket.